Text & Chat Support for Violence and Abuse

Medicine Hat Women’s Shelter Society offers a secure text and online chat service for victims of family violence. Our staff provides emotional support, safety plans, resources and referrals using encrypted technology, so conversations are confidential and secure.

We can help you with:

• Talking about how you’re feeling

• Creating a safety plan to reduce your risk of harm

• Getting you the services you need for support

• Coping with your situation


Available 24/7

Your conversations with our staff are confidential and secure.

How it works

You can chat online with us or text us. We’re here for you. Our trained staff provide support, information, resources and safety planning ideas. 
There are two ways to reach us:

Chat Online

This is the safest way to talk to us. You’ll need a device with wifi or an internet connection to use the chat service. Click the chat online now button if you need us. A chat window will open, and we’ll connect you to our trained staff.

You can end the conversation at any time. Once it’s done, your chat history will be erased.

Text Line (587) 850-5885

Text us if you need support. We’ll connect you to our trained staff. When you connect with us, the first few messages you receive from us will be automated. These will give you more information about the service and our confidentiality policy.

For your safety, be sure to delete your text history once you’re done texting with us.

What you should know

Our webchat and text service is designed to keep you safe. However, nothing is 100% secure. When you chat online with us or text us, please make sure you’re using a device or computer that’s safe.

If you think someone else could have installed spyware onto the device you’re using, you may not want to use this service.

  • Use private browsing / incognito mode when using our chat function
  • Use a password on your phone or device
  • Clear your browser history after your chat
  • Delete your text history after texting us
  • Don’t take screenshots